NO RETURNS, EXCHANGES ONLY NO EXCEPTIONS. We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. The items must be mailed for exchange in its original condition within 3 days. The returned item must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. If you want to exchange an item you will need to email us immediately at info@queenbrooklynluxuryhair.com